Total Shipments
697,263
92.4% delivered
Delivery Rate
92.4%
SLA Compliance
96.7%
Avg Click-to-Deliver
4.9 BD
End-to-end
Avg Click-to-Fulfill
1.0 BD
Warehouse processing
Avg Fulfill-to-Deliver
3.9 BD
Carrier transit
Cancelled
13,029
1.9% of total
Exceptions
1,671
0.24% of total
C2F Tail (5+ BD)
9,103
407 at 9+ BD (0.1%)
Click-to-Deliver Distribution (BD)
Click-to-Fulfill Distribution (BD)
Channel Mix
Top Destination Countries
Average Lead Time Breakdown
ShipBob does not track carrier induction separately. C2F = warehouse processing, F2D = carrier transit.
Channel x FC Breakdown
Interactive cross-tab: filter by channel or FC to see volume, lead times, SLA, and delivery rates.
| Channel | FC | Shipments | Avg C2F | Avg F2D | Avg C2D | SLA % | Delivery % |
|---|
Shipped Orders Volume
Shipment Status
FC Volume Distribution
All Carrier Performance
| Carrier | Shipments | Share | Avg C2D | Avg F2D | Delivery % | SLA % |
|---|
Top 10 Carriers by Volume
Carrier Avg F2D (Transit)
Carrier 7+ BD Delivery Tail
| Carrier | State | 7+ BD Orders | Share of Tail | Avg C2D |
|---|
Fulfillment Center Performance
| FC | Shipments | Share | Avg C2F | Avg C2D | Avg F2D | Delivery % | SLA % | Cancel % |
|---|
FC Performance - SLA Rate vs Delivery Rate
SLA Performance
State-Level Metrics
US Shipments
511,221
States Served
60
Top State
CA (96,584)
US Avg C2D
5.8 BD
Top 15 States
Top 15 Countries
Avg Click-to-Deliver by Region
Standard
83.9%
584,758 shipments
Expedited
14.7%
102,535 shipments
Priority
1.1%
7,364 shipments
Other
0.4%
2,606 shipments
Shipping Method Mix
Avg Lead Time by Method (BD)
Avg Fulfillment Cost by Method
SLA Compliance by Method
Ship Option to Method Mapping Reference
Top combinations by volume, descending. % = share of filtered shipments.
| Ship Option | Store Method | Category | Shipments | % of Total |
|---|
Shipment Monitor & Exceptions
Filter by status, carrier, FC, inducted, delivered. Showing max 500 rows.
| Order # | Date | Channel | FC | Status | SLA | Carrier | State | Country | Fulfilled | Delivered | C2F | C2D |
|---|
✅ What's Working Well
92.4% delivery rate — strong performance across 697,263 shipments over Oct 2025 – May 2026.
96.7% SLA compliance — above 90% industry benchmark. Based on 689,123 determinable orders.
1.0 BD avg fulfillment — fast warehouse processing across 8 active FCs.
Manchester (UK) leads SLA at 99.7% (14,231 shipments) — top-performing FC in the network.
Global FC network — Fontana 2 (CA) (85.1% of volume) anchors a 9-FC network spanning US, CA, UK, NL, AU.
44 carrier diversity — reduces single-carrier dependency risk. Top 5 carriers handle 394,352 shipments.
Fastest carriers: RoyalMailV3 (1.6 BD), Evri Household Delivery (1.8 BD), CouriersPlease (1.9 BD) — benchmarks for carrier selection.
🔶 Executive Priorities
Carrier transit is the bottleneck: F2D 3.9 BD vs C2F 1.0 BD — 80% of end-to-end time is in carrier hands.
C2D long tail: 88,883 deliveries took 7+ BD (19.0% of delivered). EPOSTGLOBAL (105,299) + UniUni (31,764) = 62% of the 7+ BD tail.
C2F tail (5+ BD): 9,103 orders (1.9%). Slowest FCs: Rancho Dominguez (CA) (33.5 BD), Fort Worth 3 (3.1 BD). Investigate warehouse-stage bottlenecks.
Rancho Dominguez (CA) cancellation rate: 16.3% (430 shipments) — investigate root cause. SLA: 42.0%.
Wellesbourne (UK) cancellation rate: 7.0% (11,950 shipments) — investigate root cause. SLA: 84.8%.
Manchester (UK) cancellation rate: 6.5% (14,231 shipments) — investigate root cause. SLA: 99.7%.
Rancho Dominguez (CA) delivery rate at 1.9% (430 shipments) — significantly below network average. Cancel rate 16.3% compounds the issue.
Fort Worth 3 delivery rate at 59.9% (3,133 shipments) — significantly below network average. Cancel rate 4.2% compounds the issue.
Rancho Dominguez (CA) lowest SLA at 42.0% (430 shipments) — below network target.
26.7% international: 186,042 shipments to non-US destinations. Monitor per-country SLA and cost for CA, GB, AU.
Fontana 2 (CA) concentration: 85.1% of volume — by design as primary US DC, but monitor capacity ceiling.
🔵 Operational Improvements
Carrier mix optimization: UniUni (131,548) is top carrier — benchmark F2D across top 5 to find optimal mix.
APG eCommerce: 8.5 BD avg transit (193 shipments, delivery 39.4%) — severe transit delay, consider carrier replacement or route review.
APC LAX: 8.0 BD avg transit (263 shipments, delivery 6.5%) — severe transit delay, consider carrier replacement or route review.
EPOSTGLOBAL: 7.3 BD avg transit (62,810 shipments, delivery 89.9%) — severe transit delay, consider carrier replacement or route review.
Regional disparity: Midwest (5.6 BD) vs West (3.4 BD) — 2.2 BD gap. FC proximity to West explains speed advantage; evaluate forward-stocking or carrier mix for Midwest.
Expedited shipping (14.7% of volume): C2D 6.9 BD — 2.3 BD slower than Standard (4.6 BD). Validate whether "Expedited" label meets customer expectations.
Exception monitoring: 1,671 exceptions — all pre-carrier (warehouse-stage failures, no carrier assigned). Review daily for resolution patterns.
Cancelled orders: 13,029 (1.9% of total). Deep-dive by FC and channel to identify systematic patterns. Top offenders: Rancho Dominguez (CA) (16.3%), Wellesbourne (UK) (7.0%), Manchester (UK) (6.5%).